1. Your Holiday Contract

These booking conditions govern all bookings with Tripo Planners Pvt. Ltd. whose office is based at365, 3rd Floor, DLF Tower, Shivaji Marg, Moti Nage, New Delhi 110015. How the booking conditions apply to you vary depending on whether you have booked a `package` or `other travel arrangements.

A package is a combination of at least two of the following a) transport b) accommodation c) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to Tripo Planners. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements.

If you book a package your contract is with Tripo Planners Pvt. Ltd. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, Tripo Planners acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package.

The person who makes the booking, who must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

2. Payments

At the time of booking, you must pay a deposit, depending on the type of booking, and pay any balance of the cost of the holiday no later than 2 weeks before departure. If you book inside 2 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit.
Payment can be made by Credit Cards, Debit Cards or Net Banking. There would be an additional charge of 2.53% on Credit Cards, Debit Card 1.41%, extra and will be payable on top of the total transaction amount.

3. Your Travel Documents

Travel documents will be issued electronically once we have received full payment.

4. Alterations by You

If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. You will need to confirm your instructions in writing and pay us as under

5. Cancellation/ Refund Policy

Most discounted airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to Tripo Planners and we will pass them to the airline. When Tripo Planners a refund it will be paid to you. This usually takes 8-12 weeks but in some cases (e.g. lost tickets) may take considerably longer. Please ensure that any tickets returned to the company are sent by registered post.
For international flight bookings, call +91 9810000139. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. While for international flight

6. Refund Mode

1) Bank Transfer 2) Cheque. 3) Credit Card. Refund duration is minimum 4 weeks.

7. Alterations by Tripo Planners

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.

Packages

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the amendment as notified, purchasing another holiday from us with the price difference payable/refundable as appropriate, or cancelling the arrangement(s) and receiving a full refund of all monies paid. In addition, you will receive the compensation listed below, except in cases of "force majeure".
Period before departure within which notice of major change is made to you Amount of compensation per person
More than 30 days Nil
Between 30 and 22 days Rs 10%
Between 21 and 15 days Rs 30%
Between 15 and 10 days Rs 40%
Less than 15 days Rs 60%
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

8. Special Requests

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by Tripo Planners

9. Travel Insurance

We strongly recommend that you take out travel insurance for your whole journey.