Terms & Conditions
1. Your Holiday Contract
These booking conditions govern all bookings with Tripo Planners Pvt. Ltd. whose office is based at 365, 3rd Floor, DLF Tower, Shivaji Marg, Moti Nagar, New Delhi 110015.
How the booking conditions apply to you vary depending on whether you have booked a package or other travel arrangements.
A package is a combination of at least two of the following:
- Transport
- Accommodation
- Another tourist service which forms a significant part of your booking
These must be sold to you at the same time at an inclusive price with full payment being made to Tripo Planners. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third-party tour operator where we act as their agents) constitutes other travel arrangements.
If you book a package, your contract is with Tripo Planners Pvt. Ltd. A contract arises between us once you have completed and signed our booking form or confirmed you have read and understood the booking conditions shown on our website, or made the appropriate payment to us and we have issued our confirmation invoice.
If you book other travel arrangements, Tripo Planners acts as a booking agent and your contract is with the supplier(s) (e.g. airline, hotel, cruise, or tour operator) concerned. The booking conditions of that other company will also apply to you.
The person who makes the booking, who must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payments due from the party.
2. Payments
At the time of booking, you must pay a deposit depending on the type of booking, and pay any balance of the cost of the holiday no later than 2 weeks before departure. If you book inside 2 weeks of departure, full payment is required at the time of booking.
If you do not make the required payments, your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time, you will lose your deposit.
Payment can be made by Credit Cards, Debit Cards or Net Banking. Additional charges apply as follows:
- Credit Cards – 2.53%
- Debit Cards – 1.41%
3. Your Travel Documents
Travel documents will be issued electronically once we have received full payment.
4. Alterations by You
If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. You will need to confirm your instructions in writing and pay us as applicable.
5. Cancellation / Refund Policy
Most discounted airline tickets carry a 100% cancellation charge. Please check at the time of booking for charges applicable to your ticket.
Air tickets that have a refund value should be returned by you to Tripo Planners, and we will pass them to the airline. When Tripo Planners receives a refund, it will be paid to you. This usually takes 8-12 weeks, but in some cases (e.g. lost tickets), it may take longer. Please ensure that any tickets returned are sent by registered post.
For international flight bookings, call +91 9810000139.
For offline cancellation of domestic flights, a standard charge of ₹500 per person per sector, over and above the airline's own cancellation charge, will apply.
6. Refund Mode
- Bank Transfer
- Cheque
- Credit Card
Refund duration: Minimum 4 weeks.
7. Alterations by Tripo Planners
We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be informed before a confirmation invoice is issued.
Packages
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time.
Most changes are minor, but if we make a major change to your holiday, we will inform you as soon as possible. You will then have the choice of:
- Accepting the amendment as notified
- Purchasing another holiday from us (with price difference payable/refundable)
- Cancelling the arrangement(s) and receiving a full refund of all monies paid
In addition, you will receive the compensation listed below (except in cases of “force majeure”):
| Period before departure | Amount of compensation per person |
|---|---|
| More than 30 days | Nil |
| Between 30 and 22 days | Rs. 10% |
| Between 21 and 15 days | Rs. 30% |
| Between 15 and 10 days | Rs. 40% |
| Less than 15 days | Rs. 60% |
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
8. Special Requests
If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by Tripo Planners.
9. Travel Insurance
We strongly recommend that you take out travel insurance for your entire journey.